General Terms and Conditions (T&C)

Last Updated: April 2026

1. Scope and Subject of Agreement
1.1 These General Terms and Conditions (hereinafter „T&C“) apply to all contracts, deliveries, and services provided by XCONTOR GmbH (hereinafter „XCONTOR“, „we“, or „us“) via the website https://xcontor.com/.
1.2 Our services are aimed at both consumers and business entities. By placing an order or downloading software, you (the „Customer“ or „Licensee“) agree to be bound by these T&C.
1.3 The subject of the contract is the sale and provision of digital products, specifically software components, plugins, API integrations, and AI-supported development tools (hereinafter „Software“).
2. Formation of Contract
2.1 The presentation of products in our online shop does not constitute a legally binding offer but an invitation to order.
2.2 By clicking the [“Buy Now” / “Complete Purchase”] button, the Customer places a binding order for the items in the shopping cart.
2.3 The contract is concluded when we send an order confirmation via email or provide the download link for the Software.
3. Software Licensing and Usage Rights
3.1 License Agreement Integration: The Software is not sold, but licensed. The specific End User License Agreement (EULA) or specific license terms accompanying each plugin/component are an integral and explicit part of this contract.
3.2 By downloading, installing, or using the Software, the Customer accepts the terms of the respective license.
3.3 Unless otherwise stated in the specific product license:
XCONTOR grants the Customer a non-exclusive, non-transferable right to use the Software for the intended purpose.
The Customer may not redistribute, resell, decompile, or reverse-engineer the Software unless expressly permitted by law or the specific license.
3.4 For products involving AI-supported development, the Customer acknowledges that AI-generated output may be subject to additional third-party terms if specified in the product documentation.
4. Delivery and Access
4.1 Delivery is carried out by providing a digital download link or a license key.
4.2 Access to downloads may be limited in time or by the number of versions/updates, depending on the specific product description or subscription plan chosen at the time of purchase.
5. Prices and Payment
5.1 All prices listed are final prices. Depending on the Customer’s location, VAT/Sales Tax may be applied during checkout.
5.2 Payment is due immediately upon conclusion of the contract. We offer various payment methods (e.g., Credit Card, PayPal, Stripe) as indicated in the checkout process.
6. Right of Withdrawal for Digital Content
6.1 Important: When purchasing digital content (Software downloads), the Customer expressly agrees that the execution of the contract begins before the end of the statutory withdrawal period.
6.2 The Customer acknowledges that by starting the download or accessing the license key, the right of withdrawal is forfeited.
7. Warranty and Liability
7.1 XCONTOR warrants that the Software performs substantially in accordance with the documentation provided on the website at the time of purchase.
7.2 Given the nature of software, XCONTOR does not guarantee that the Software is entirely error-free or compatible with all third-party systems or future updates of third-party platforms (e.g., WordPress updates, API changes by third-party providers).
7.3 XCONTOR is liable for damages only in cases of intent or gross negligence. Liability for minor negligence is excluded, except for the breach of essential contractual obligations (cardinal obligations). In such cases, liability is limited to the typically foreseeable damage.
8. Support and Updates
8.1 Support is provided via the channels indicated on the website (e.g., email or support tickets).
8.2 Updates are provided at XCONTOR’s discretion unless a specific maintenance or subscription agreement states otherwise.
9. Data Protection
Information on how we handle your personal data during the ordering and licensing process can be found in our Privacy Policy.
10. Final Provisions
10.1 The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
10.2 If the Customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from this contract shall be the registered office of XCONTOR GmbH.
10.3 Should any provision of these T&C be or become invalid, the validity of the remaining provisions shall remain unaffected.